Remote Bilingual Patient Care Navigator

Sentrex Health Solutions; Canada; Remote; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive Salary

Generous vacation entitlement

Wellness Program (5 paid days)

Paid Sick Days

Benefits package incl. Dental & EH&B,

AD&D, LTD & Life Insurance

Employee & Family Assistance Program

RRSP Matching Program

Job summary

Sentrex Health Solutions is seeking a Bilingual Patient Care Navigator for its Clinic Solutions programs. You will manage patient enrollments, coordinate reimbursements, and ensure timely access to prescribed therapy. Strong communication and organizational skills, plus bilingual English/French, are essential.

This remote, full-time role supports patients across Canada, with standard business hours and no travel. Join a Canadian leader in specialty pharmacy services and patient support programs.

Qualifications

• Experience in a specialty pharmacy is a strong asset.
• Bilingual in French and English is required.
• Proficient in MS Office and CRM/ERP systems.
• Ability to navigate private and public reimbursement structures.

Responsibilities

• Manage patient enrollments into the Patient Support Program.
• Respond to calls, emails, and voicemails promptly and professionally.
• Navigate Canadian reimbursement landscape to secure coverage.
• Coordinate patient services and track progress for timely therapy access.
• Maintain CRM records and provide timely updates to patients and clinics.
• Document reports (billing, time sheets, expenses) as required.
• Collaborate with healthcare teams and internal units to ensure quality service.

Skills

Bilingual (French & English)

Excellent communication

Strong organizational skills

Customer service mindset

Problem solving

Tools

Microsoft Office

CRM software

ERP systems

Job description

Sentrex Health Solutions is seeking a Bilingual Patient Care Navigator for its Clinic Solutions programs. You will manage patient enrollments, coordinate reimbursements, and ensure timely access to prescribed therapy. Strong communication and organizational skills, plus bilingual English/French, are essential.

This remote, full-time role supports patients across Canada, with standard business hours and no travel. Join a Canadian leader in specialty pharmacy services and patient support programs.