Care Coordinator

Dialogue; Montreal; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Dialogue is seeking a Care Coordinator in Montreal, QC, to support members and the healthcare team in a hybrid role. You will handle prescriptions, referrals, follow-ups, and lab coordination while assisting patients through the provincial system.

The position emphasizes autonomy, empathy, and strong communication to ensure efficient patient journeys and high satisfaction across the care team.

Qualifications

• Experience in healthcare administration or clinical support environments.
• Demonstrated autonomy, attention to detail, initiative, and a positive attitude.
• Excellent written and verbal communication skills.
• Ability to manage crises calmly and resolve issues quickly.
• Familiarity with navigating provincial healthcare systems.

Responsibilities

• Serve as the first point of contact for patients and the medical team.
• Process prescriptions, send referrals, and schedule follow-ups.
• Coordinate with labs and external clinics for timely care.
• Provide administrative support to clinicians and patients.
• Advise patients to help them navigate the healthcare system.
• Ensure efficient patient journeys in collaboration with the care team.

Skills

Autonomy

Attention to detail

Initiative

Positive attitude

Written communication

Verbal communication

Crisis management

Patient experience focus

Innovation

Computer tools

Organizational skills

Time management

Customer service mindset

Healthcare administration

Tools

Administrative software

Job description

Your role as Care Coordinator

Dialogue is looking for a Care Coordinator to join our team in order to improve the well-being of our members and meet the administrative needs of our healthcare team. In this hybrid role, you will focus on essential tasks such as processing prescriptions, sending referrals, scheduling follow-up appointments, coordinating with labs, following up with external clinics and supporting our members as needed.

If you are looking for a role where you can make an impact while focusing on key operational functions, we have a place for you!

What you'll be doing

• Acting as the first point of contact between the patient and the medical team
• Post-appointment follow-up, including sending prescriptions, scheduling follow-up appointments, sharing navigation resources, and sending recommendations by fax
• Liaising between medical support and technical teams to help patients and providers resolve various medical, technical, or logistical issues
• Committing to ensuring complete customer satisfaction
• Communicating with pharmacies and other healthcare facilities by fax or phone, as needed
• Providing administrative support to clinicians
• Advising patients to help them navigate their provincial healthcare system
• Ensuring efficiency throughout the patient journey in collaboration with members of the care team

We'd love to hear from you if you have

• Personality traits such as autonomy, attention to detail, initiative, and a positive attitude
• Availability to work evenings and weekends, as work schedules include day and evening shifts (from 6:00 a.m. to midnight, seven days a week). Our operational needs are primarily in the evenings and on weekends
• Excellent written and verbal communication skills
• The ability to manage crises and resolve problems quickly while remaining calm
• Professional experience within the public healthcare system
• A desire to work in an environment that encourages autonomy, patience, and empathy
• Motivation to work in a dynamic, patient experience focused environment
• An interest in an innovative work setting
• Comfort with computer tools and technology
• Strong organizational skills and attention to detail
• Good time management skills and the ability to prioritize tasks effectively
• A customer service oriented mindset and a willingness to help others
• Experience in healthcare or administration is an asset

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we're transforming health and helping millions improve their well-being. We're firm believers that great people don't settle on: Impact Community Growth Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail] .