Bilingual Call Center Specialist – EN/FR Support

Brink’s Inc; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Brink’s Inc. is seeking customer-focused professionals for the BNCS team to deliver a best-in-class customer experience in a fast-paced setting. The role emphasizes problem-solving, effective solutions, and collaborative teamwork.

Responsibilities include handling inquiries via phone and email, providing product/service support, and ensuring timely issue resolution. Candidates should be fluent in English and French and have 2+ years in support roles, with a focus on customer satisfaction.

Qualifications

• A passion for delivering exceptional customer service.
• Fluency in English and French (spoken and written).
• Minimum 2 years of experience in: call centre environments, customer service roles, help desk or technical support positions.
• Strong problem-solving and troubleshooting skills.
• Ability to remain calm and effective under pressure; manage multiple priorities and adapt to different inquiries.

Responsibilities

• Respond to internal and external customer inquiries via phone and email.
• Provide support related to Brink’s products and services.
• Troubleshoot technical issues impacting customers and crew members.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Follow established processes to diagnose issues and identify appropriate solutions.
• Generate and distribute operational reports throughout the day.
• Support ad hoc projects and serve as a key contact for customer communications.
• Deliver a professional, positive, and efficient customer experience.

Skills

Customer service

Bilingual English/French

Problem-solving

Communication skills

Multi-tasking

Job description

Brink’s Inc. is seeking customer-focused professionals for the BNCS team to deliver a best-in-class customer experience in a fast-paced setting. The role emphasizes problem-solving, effective solutions, and collaborative teamwork.

Responsibilities include handling inquiries via phone and email, providing product/service support, and ensuring timely issue resolution. Candidates should be fluent in English and French and have 2+ years in support roles, with a focus on customer satisfaction.