Bilingual Call Centre Agent

Brink’s Inc; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Brink’s Inc. is seeking customer-focused professionals for the BNCS team to deliver a best-in-class customer experience in a fast-paced setting. The role emphasizes problem-solving, effective solutions, and collaborative teamwork.

Responsibilities include handling inquiries via phone and email, providing product/service support, and ensuring timely issue resolution. Candidates should be fluent in English and French and have 2+ years in support roles, with a focus on customer satisfaction.

Qualifications

• A passion for delivering exceptional customer service.
• Fluency in English and French (spoken and written).
• Minimum 2 years of experience in: call centre environments, customer service roles, help desk or technical support positions.
• Strong problem-solving and troubleshooting skills.
• Ability to remain calm and effective under pressure; manage multiple priorities and adapt to different inquiries.

Responsibilities

• Respond to internal and external customer inquiries via phone and email.
• Provide support related to Brink’s products and services.
• Troubleshoot technical issues impacting customers and crew members.
• Collaborate with internal departments to ensure timely resolution of customer concerns.
• Follow established processes to diagnose issues and identify appropriate solutions.
• Generate and distribute operational reports throughout the day.
• Support ad hoc projects and serve as a key contact for customer communications.
• Deliver a professional, positive, and efficient customer experience.

Skills

Customer service

Bilingual English/French

Problem-solving

Communication skills

Multi-tasking

Job description

About The Job

About the Role
The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

SCHEDULE

Sunday–Thursday

• 15:00–23:00, with flexibility to provide overnight coverage as required

Key Responsibilities

• Respond to internal and external customer inquiries via phone and email
• Provide support related to Brink’s products and services
• Troubleshoot technical issues impacting customers and crew members
• Collaborate with internal departments to ensure timely resolution of customer concerns
• Follow established processes to diagnose issues and identify appropriate solutions
• Generate and distribute operational reports throughout the day
• Support ad hoc projects and serve as a key contact for customer communications
• Deliver a professional, positive, and efficient customer experience

Required Qualifications

We're looking for candidates who have:

• A passion for delivering exceptional customer service
• Fluency in English and French (spoken and written)
• Minimum 2 years of experience in:
• Call Centre environments
• Customer Service roles
• Help Desk or Technical Support positions
• Strong problem-solving and troubleshooting skills
• Ability to remain calm and effective under pressure
• Ability to manage multiple priorities and quickly adapt between:
• Technical support inquiries
• Billing-related concerns
• Phone and email communications
• Excellent verbal and written communication skills
• Strong computer and technology skills
• A positive, collaborative, team-first mindset
• A continuous improvement approach with a willingness to suggest process enhancements

Nice to Have Qualifications

• Experience working within the transportation/security industry