Bilingual Call Centre Agent

Brink's; Canada; Presencial; CAD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Brink's National Client Services (BNCS) is seeking customer-focused professionals for a Sunday-Thursday shift 15:00-23:00. The role emphasizes solving problems, handling inquiries via phone and email, and delivering a best-in-class customer experience in a fast-paced environment.

The team values collaboration, effective communication, and a continuous improvement mindset, with exposure to potential overnight coverage when needed.

Formación

• Excellent customer service mindset and problem-solving skills.
• Fluent in English and French (spoken and written).
• At least 2 years in call centre, customer service, or help desk/tech support.
• Strong troubleshooting abilities and calm under pressure.
• Ability to handle multiple priorities across phone and email.
• Excellent verbal and written communication and strong tech skills.
• Collaborative team player with a continuous improvement mindset.
• Experience in transportation/security industry is a plus.

Responsabilidades

• Respond to inquiries via phone and email.
• Provide support for Brink's products and services.
• Troubleshoot technical issues affecting customers and crew.
• Collaborate with internal departments for timely resolutions.
• Follow processes to diagnose issues and identify solutions.
• Generate and distribute operational reports throughout the day.
• Support ad hoc projects and act as a point of contact for customer communications.
• Deliver a professional, positive, and efficient customer experience.

Conocimientos

Customer service

Bilingual English-French

Call centre experience

Troubleshooting

Multi-tasking

Communication skills

Tech savvy

Team player

Process improvement

Transportation/security experience (pl

Herramientas

None

Descripción del empleo

About the Role

The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.

We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

Sunday-Thursday

• 15:00-23:00, with flexibility to provide overnight coverage as required

Key Responsibilities

• Respond to internal and external customer inquiries via phone and email
• Provide support related to Brink's products and services
• Troubleshoot technical issues impacting customers and crew members
• Collaborate with internal departments to ensure timely resolution of customer concerns
• Follow established processes to diagnose issues and identify appropriate solutions
• Generate and distribute operational reports throughout the day
• Support ad hoc projects and serve as a key contact for customer communications
• Deliver a professional, positive, and efficient customer experience

Required Qualifications

We're looking for candidates who have:

• A passion for delivering exceptional customer service
• Fluency in English and French (spoken and written)
• Minimum 2 years of experience in:
  • Call Centre environments
  • Customer Service roles
  • Help Desk or Technical Support positions
• Strong problem-solving and troubleshooting skills
• Ability to remain calm and effective under pressure
• Ability to manage multiple priorities and quickly adapt between:
  • Technical support inquiries
  • Billing-related concerns
  • Phone and email communications
• Excellent verbal and written communication skills
• Strong computer and technology skills
• A positive, collaborative, team-first mindset
• A continuous improvement approach with a willingness to suggest process enhancements
• Nice to Have Qualifications:
  • Experience working within the transportation/security industry