Bilingual Call Centre Agent

Brink's; Canada; On-site; CAD 42,000 - 60,000; Full time

Job summary

Brink's Incorporated in Canada is seeking customer-focused professionals to join the BNCS team. You will respond to customer inquiries by phone and email, troubleshoot issues, and ensure timely resolutions while delivering a best-in-class experience.

Ideal candidates have 2+ years in call centre or help desk roles, are fluent in English and French, and thrive in a fast-paced, collaborative environment. Weekend and evening coverage is possible to support operations in Canada.

Qualifications

• Passion for delivering exceptional customer service.
• Fluency in English and French (spoken and written).
• Minimum 2 years in call centre, customer service, or help desk roles.
• Strong problem-solving and troubleshooting skills.
• Ability to stay calm and effective under pressure.
• Ability to multitask and switch between technical and billing inquiries.
• Excellent verbal and written communication; strong computer skills.
• Collaborative, team-first mindset; willingness to suggest improvements.
• Nice to have: experience in transportation/security industry.

Responsibilities

• Respond to internal and external customer inquiries via phone and email
• Provide support related to Brink's products and services
• Troubleshoot technical issues impacting customers and crew members
• Collaborate with internal departments to ensure timely resolution of customer concerns
• Follow established processes to diagnose issues and identify appropriate solutions
• Generate and distribute operational reports throughout the day
• Support ad hoc projects and serve as a key contact for customer communications
• Deliver a professional, positive, and efficient customer experience

Skills

Customer service

Bilingual English/French

Call centre

Help desk

Troubleshooting

Communication

Teamwork

Job description

About the Role

The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.

We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

Sunday-Thursday

• 15:00-23:00, with flexibility to provide overnight coverage as required

Key Responsibilities

• Respond to internal and external customer inquiries via phone and email
• Provide support related to Brink's products and services
• Troubleshoot technical issues impacting customers and crew members
• Collaborate with internal departments to ensure timely resolution of customer concerns
• Follow established processes to diagnose issues and identify appropriate solutions
• Generate and distribute operational reports throughout the day
• Support ad hoc projects and serve as a key contact for customer communications
• Deliver a professional, positive, and efficient customer experience

Required Qualifications

We're looking for candidates who have:

• A passion for delivering exceptional customer service
• Fluency in English and French (spoken and written)
• Minimum 2 years of experience in:
  • Call Centre environments
  • Customer Service roles
  • Help Desk or Technical Support positions
• Strong problem-solving and troubleshooting skills
• Ability to remain calm and effective under pressure
• Ability to manage multiple priorities and quickly adapt between:
  • Technical support inquiries
  • Billing-related concerns
  • Phone and email communications
• Excellent verbal and written communication skills
• Strong computer and technology skills
• A positive, collaborative, team-first mindset
• A continuous improvement approach with a willingness to suggest process enhancements
• Nice to Have Qualifications:
  • Experience working within the transportation/security industry