Customer Service Specialist — Bilingual (FR/EN)

Insight Global; Oshawa; On-site; CAD 32,000 - 42,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative to deliver exceptional in-person and multi-channel support at the branch and service center. You will handle orders, data entry, and customer inquiries to help drive branch growth and client satisfaction.

The role emphasizes teamwork, accuracy, and a positive attitude in a fast-paced environment, with French-English bilingualism considered an asset for serving diverse clients in the region.

Qualifications

• Direct, in-person customer service experience required.
• Excellent data entry and keyboarding skills.
• Commitment to exceptional customer service.
• Ability to handle high-pressure situations with a positive attitude.
• Strong team collaboration and flexibility.
• Bilingual in French and English is an asset.

Responsibilities

• Provide customer support in person, via mail and by phone.
• Process orders and enter data into internal systems.
• Reference pricing and delivery information for customers.
• Respond to inquiries and requests from customers.
• Set up and maintain customer records.
• Perform clerical duties and word processing as needed.
• Prepare paperwork for auction days and obtain approvals.

Skills

Customer service

Data entry

Team player

Bilingual English/French

Tools

CRM software

MS Office

Job description

Insight Global is seeking a Customer Service Representative to deliver exceptional in-person and multi-channel support at the branch and service center. You will handle orders, data entry, and customer inquiries to help drive branch growth and client satisfaction.

The role emphasizes teamwork, accuracy, and a positive attitude in a fast-paced environment, with French-English bilingualism considered an asset for serving diverse clients in the region.