Bilingual Banking Support Specialist (French & English)

The Toronto-Dominion Bank (Canada); Ottawa; Remote; CAD 46,000 - 66,000; Full time

Benefits offered by this job

Growth opportunities

Competitive benefits

Job summary

The Toronto-Dominion Bank (TD) in Ottawa, Ontario, is seeking a customer-focused contact centre professional. You will assist inbound callers with account inquiries, resolve issues by advising on TD products and services, and deliver legendary customer service to meet performance targets.

After training, you’ll work primarily offsite with about 95% remote work and occasional in-person TD events. Strong bilingual communication is essential.

Qualifications

• High School Diploma or equivalent; bilingual (French & English).
• Ability to multitask across computer systems with speed and accuracy.
• Strong communication skills and customer service orientation.

Responsibilities

• Assist inbound callers with account inquiries.
• Resolve issues by providing advice and TD product/service recommendations.
• Deliver outstanding customer service and meet performance objectives.
• Participate in ongoing training and coaching.

Skills

Bilingual FR/EN

Communication

Multitasking

Digital literacy

Team player

Integrity

Education

High School Diploma or equivalent

Job description

The Toronto-Dominion Bank (TD) in Ottawa, Ontario, is seeking a customer-focused contact centre professional. You will assist inbound callers with account inquiries, resolve issues by advising on TD products and services, and deliver legendary customer service to meet performance targets.

After training, you’ll work primarily offsite with about 95% remote work and occasional in-person TD events. Strong bilingual communication is essential.