Customer Experience Specialist – Banking

TD Bank; Thames Centre; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in Dorchester, Ontario, is seeking a customer service focused associate to handle daily financial transactions and advise customers on banking solutions. You will process deposits, withdrawals, and bill payments while following procedures and maintaining accuracy.

Build relationships with customers and refer to appropriate TD partners as needed. The role emphasizes delivering excellent service, understanding customer needs, and contributing to a positive, efficient branch

Qualifications

• High School diploma or equivalent with 1+ years of experience.
• Strong MS Office skills and ability to manage time effectively.
• Clear communication and customer-facing skills are essential.

Responsibilities

• Process financial transactions and inquiries in a customer-focused manner.
• Identify customer needs and suggest suitable banking solutions.
• Respond to questions and resolve routine issues following procedures.
• Contribute to a positive customer experience by meeting service goals.

Skills

Customer service

MS Office

Communication

Time management

Education

High School diploma

Undergraduate degree

Tools

MS Office Suite

Job description

TD Canada Trust in Dorchester, Ontario, is seeking a customer service focused associate to handle daily financial transactions and advise customers on banking solutions. You will process deposits, withdrawals, and bill payments while following procedures and maintaining accuracy.

Build relationships with customers and refer to appropriate TD partners as needed. The role emphasizes delivering excellent service, understanding customer needs, and contributing to a positive, efficient branch