Banking Contact Center Agent (Bilingual)

TD; Ottawa; Hybrid; CAD 46,000 - 66,000; Full time

Job summary

TD is recruiting for a Contact Centre Associate in Ottawa, Ontario. You will be the voice of TD, assisting inbound callers with account inquiries and offering trusted advice on TD products and services.

The role focuses on delivering outstanding customer service during 7am–12am EST, seven days a week, from a secure workspace. After in-person training, you may work primarily offsite with occasional on-site team events.

Qualifications

• Strong communication and listening skills with a customer-centric approach.
• Ability to multitask and navigate computer systems accurately.
• Digital literacy across devices and platforms.
• Flexibility and resiliency in handling challenging situations.
• Integrity when handling sensitive information per regulatory guidelines.

Responsibilities

• Assist inbound callers with account inquiries and product guidance.
• Provide timely, empathetic, and accurate solutions to customer questions.
• Meet performance and quality targets while delivering exceptional service.
• Participate in ongoing training and coaching to grow in the role.

Skills

Communication skills

Multitasking

Digital literacy

Flexibility

Customer service mindset

Teamwork

Integrity

Education

High School Diploma or equivalent

Job description

TD is recruiting for a Contact Centre Associate in Ottawa, Ontario. You will be the voice of TD, assisting inbound callers with account inquiries and offering trusted advice on TD products and services.

The role focuses on delivering outstanding customer service during 7am–12am EST, seven days a week, from a secure workspace. After in-person training, you may work primarily offsite with occasional on-site team events.