Bilingual Merchant Relations & Retention Specialist

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 53,000 - 74,000; Full time

Job summary

The Toronto-Dominion Bank (TD) in Toronto, Ontario, is seeking an Inbound Client Relations Specialist to retain and strengthen merchant relationships. This role demands expert negotiation, financial insight, and a customer-first approach in a fast-paced environment.

You will apply product knowledge to offer value-based pricing, resolve issues, and collaborate with internal partners to support revenue retention and client satisfaction.

Qualifications

• Excellent negotiation and relationship management skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills with strong telephone presence.
• Bilingual English and French required.

Responsibilities

• Retain and strengthen merchant relationships by delivering exceptional customer experiences.
• Negotiate pricing, contract terms, and value-add solutions.
• Provide expert guidance on TD Merchant Solutions products and services.
• Analyze merchant portfolios and profitability to support retention decisions.

Skills

Negotiation

Relationship management

Problem solving

Independent work

Communication skills

Telephone presence

Tact and diplomacy

Customer focus

Credit knowledge

Pricing policies

Merchant services

Visa/Mastercard rules

Needs analysis

Bilingual English/French

Job description

The Toronto-Dominion Bank (TD) in Toronto, Ontario, is seeking an Inbound Client Relations Specialist to retain and strengthen merchant relationships. This role demands expert negotiation, financial insight, and a customer-first approach in a fast-paced environment.

You will apply product knowledge to offer value-based pricing, resolve issues, and collaborate with internal partners to support revenue retention and client satisfaction.