BDC / Cashier – Performance Ford

Rafih Auto Group; Windsor; On-site; CAD 34,000 - 52,000; Full time

Job summary

Performance Ford in Windsor, Ontario, is seeking a friendly BDC/Service Cashier to join a busy Service Department. This role focuses on greeting customers, processing payments, and supporting appointment scheduling within a fast-paced environment.

You will work with Service Advisors and Technicians to ensure a smooth customer experience from arrival to departure. Previous automotive exposure is helpful, and on-the-job training is available.

Qualifications

• Strong customer-service skills and professional phone demeanor.
• Ability to handle payments accurately and securely.
• Willingness to learn dealership processes and software.

Responsibilities

• Welcome and assist Service Department customers in a professional and friendly manner.
• Process customer payments and service invoices accurately.
• Answer incoming calls and direct customers to the appropriate department.
• Assist with service appointment scheduling and customer follow-up.
• Make outbound calls to customers when required.
• Help coordinate customer transportation, shuttle needs, and vehicle pick-up.
• Communicate with Service Advisors, Technicians, Parts, and Management.
• Maintain accurate customer information and documentation.
• Assist with daily BDC follow-up and customer communication.
• Help ensure the Service Drive and cashier area remain organized and professional.
• Provide customers with clear information regarding their repair order and payment.
• Identify opportunities to assist customers and bring concerns to the appropriate Service Advisor.
• Follow dealership processes and help create a smooth customer experience.
• Filing daily repair orders.

Skills

Customer Service

Telephone Skills

Cash Handling

Organizational Skills

Education

High School Diploma

Tools

Dealership Software

Computer Literacy

Job description

Join the Performance Ford TeamPerformance Ford is looking for a friendly, organized, and motivated BDC / Service Cashier to join our busy Service Department. This is a great opportunity for someone who enjoys working with people, staying organized, and being part of a fast-paced team. The right person will be professional, confident on the phone, comfortable with computers, and committed to providing an excellent customer experience from the moment a customer arrives until they leave. We are looking for someone who wants to build a career, not simply fill a position.

What You'll Be Doing

• Welcome and assist Service Department customers in a professional and friendly manner
• Process customer payments and service invoices accurately
• Answer incoming calls and direct customers to the appropriate department
• Assist with service appointment scheduling and customer follow-up
• Make outbound calls to customers when required
• Help coordinate customer transportation, shuttle needs, and vehicle pick-up
• Communicate with Service Advisors, Technicians, Parts, and Management
• Maintain accurate customer information and documentation
• Assist with daily BDC follow-up and customer communication
• Help ensure the Service Drive and cashier area remain organized and professional
• Provide customers with clear information regarding their repair order and payment
• Identify opportunities to assist customers and bring concerns to the appropriate Service Advisor
• Follow dealership processes and help create a smooth customer experience
• Filing daily repair orders

We're looking for someone who is:

• Outgoing, friendly, and professional
• Comfortable speaking with customers both in person and on the phone
• Organized and able to manage multiple tasks at once
• Reliable and punctual
• Detail-oriented when handling payments and customer information
• Comfortable learning dealership software and computer systems
• A team player who is willing to help wherever needed
• Confident, positive, and able to stay calm in a busy environment
• Customer-service focused
• Motivated to learn and grow within the dealership

Automotive Experience:

• Automotive dealership experience is an asset, but not required.
• We are willing to train the right person. If you have experience in customer service, reception, retail, banking, hospitality, administration, or a similar customer-facing position, we'd like to hear from you.

Why Performance Ford?

At Performance Ford, you're joining a team that believes in:

• People. Process. Customer Experience. Teamwork.
• You'll work alongside an experienced Service Department in a busy dealership environment where every day is different.

We offer the opportunity to:

• Learn the automotive business
• Develop customer service and BDC skills
• Work with an experienced management and Service team
• Take on additional responsibilities as you grow
• Build a long-term career within the dealership

What We're Looking For:

If you're the type of person who can greet a customer with a smile, answer the phone professionally, stay organized when things get busy, and jump in to help your team — we want to meet you.

About Performance Ford:

Performance Ford is a high-volume, high-energy dealership deeply rooted in Windsor's