BDC/Appointment Coordinator

Tusket Sales & Service Limited; Tusket; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Full benefits program

RRSP Matching Program

Job summary

Tusket Ford in Nova Scotia is seeking a Full-Time BDC/Appointment Coordinator to manage customer interactions before, during, and after service appointments. This role emphasizes excellent communication and attention to detail, leveraging knowledge of the automotive industry to optimize the service experience.

You will answer calls, book service slots, send reminders, update customer records, handle Ford Rewards, and manage daily cash while supporting the service desk as needed.

Qualifications

• Knowledge of the automotive industry.
• A positive attitude and excellent work ethic.
• Excellent communication skills.
• Detail oriented.

Responsibilities

• Answering phone calls for the service department and redirect to the appropriate person
• Booking service appointments
• Sending out reminder letters/emails/texts
• Customer follow-up
• Updating customer records
• Maintaining accurate customer information and appointment details
• Assisting customers with Ford Rewards
• Taking payments and settle/balance daily cash till
• Covering service advisor desk if necessary
• Managing loaner vehicle fleet
• Reviewing service invoices for accuracy and cashiering

Skills

Automotive industry knowledge

Positive attitude

Excellent communication

Detail oriented

Job description

BDC/Appointment Coordinator

Tusket Ford is hiring a Full-Time Business Development Coordinator (BDC)/Appointment Coordinator. A BDC/ Appointment Coordinator works directly with customers before, during and after their service appointment to ensure the best experience possible.

At Tusket Ford we offer:

• Competitive wages
• Full benefits program
• RRSP Matching Program

And more!

Responsibilities of a BDC/Appointment Coordinator would be:

• Answering phone calls for the service department and redirect to the appropriate person
• Booking service appointments
• Sending out reminder letters/emails/texts
• Customer follow-up
• Updating customer records
• Maintaining accurate customer information and appointment details
• Assisting customers with Ford Rewards
• Taking payments and settle/balance daily cash till
• Covering service advisor desk if necessary
• Managing loaner vehicle fleet
• Reviewing service invoices for accuracy and cashiering

Qualifications:

• Knowledge of the automotive industry
• A positive attitude and excellent work ethic
• Excellent communication skills
• Detail oriented