BDC Service Coordinator

Plaza Kia; Barrie; On-site; CAD 22,000 - 31,000; Full time

Job summary

Paul Sadlon Motors INC in Barrie, Ontario is seeking a BDC Service Coordinator to drive customer enthusiasm and retention. You will follow up on dealership activities, analyze data trends in the customer database, and manage paint warranty issues to ensure service excellence.

This role involves coordinating with external sales/marketing sources, handling promotional activities, and tracking service staff attendance weekly. A customer-focused approach and ability to meet deadlines are essential.

Qualifications

• Knowledge of sales/service procedures, processes and follow-up.
• Effectively relates to customers, establishes rapport and focus on customer enthusiasm.
• The ability to multi task.
• The ability to work periodically long hours and meet deadlines.

Responsibilities

• Communicates with external sources related to sales and marketing – Dealer Direct.
• Maintains the quality of the dealership's customer database and analyzes data for trends.
• Manages all promotional activities including print, electronic and direct mailings - BDC.
• Manages and resolve all paint warranty issues.
• Record all service personnel absentee and report this to human relations on a weekly basis.

Skills

Sales/service procedures

Customer relations

Multi-tasking

Deadline adherence

Job description

BDC Service Coordinator Pay Rate: $19 - 19 per hour Paul Sadlon Motors INC

Job Overview:

This employee as BDC Service Coordinator has a high level of interaction in the interest of generating customer enthusiasm. Follows up and tracks dealership performance and customer retention activities. This employee will also look after all paint warranty issues and employee absentees.

Responsibilities and Duties:

• Communicates with external sources related to sales and marketing – Dealer Direct
• Maintains the quality of the dealerships customer database and analyzes data for trends
• Manages all promotional activities including print, electronic and direct mailings - BDC
• Manages and resolve all paint warranty issues
• Record all service personnel absentee and report this to human relations on a weekly basis.

Skill Set Required:

• Knowledge of sales/service procedures, processes and follow-up
• Effectively relates to customers, establishes rapport and focus on customer enthusiasm
• The ability to work periodically long hours and meet deadlines
• The ability to multi task

As part of our recruitment process, Artificial Intelligence (AI) tools may be used solely to assist with summarizing information contained in resumes to help hiring teams efficiently review applications. AI is not used to screen, rank, assess suitability, or make hiring decisions, and it does not replace human review or judgment at any stage of the recruitment process. All employment decisions are made by qualified human decision-makers.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), IAG will also provide reasonable accommodations, accessible formats, and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.