Internet/Business Development Coordinator - Rose City Ford

AutoCanada; Windsor; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Employee vehicle purchase & service

Employee assistance programs

Paid holidays and flex time for full‑t

Professional development

Job summary

AutoCanada’s Windsor dealership seeks an Internet/Business Development Coordinator to handle inbound/outbound inquiries, set service appointments, and drive customer satisfaction. You’ll work with the service, sales, and management teams to ensure a seamless customer experience and grow the business through effective CRM usage.

The role emphasizes tech savviness, strong communication, and a proactive mindset to build lasting customer relationships within a fast-paced auto retail environment.

Qualifications

• Experience in customer service, sales, or call center roles.
• Excellent verbal and written communication skills.
• Ability to identify customer needs and provide solutions.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with CRM software or similar tools.
• Ability to resolve customer inquiries in a timely and professional manner.
• Strong collaboration across departments to achieve goals.

Responsibilities

• Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
• Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members.
• Assist the service team by setting appointments for service.
• Regularly follow up with existing and potential customers to ensure satisfaction and continued engagement.
• Utilize the dealership’s CRM to track interactions, update information, and follow up on opportunities or reminders.
• Focus on customer retention by delivering exceptional service and resolving issues.
• Work with sales, service, and management to ensure a seamless customer experience.
• Track and report on call volume, appointments, follow-ups, and lead conversions.

Skills

Customer service

Call center

CRM software

Communication skills

Problem solving

Multitasking

Team collaboration

Tools

CRM software

Job description

Join the ride!

Position: Internet/Business Development Coordinator

Dealership: Rose City Ford

Location: Windsor, ON

Classification: Full-Time, Immediate Hire

Rose City Ford is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

The BDC will play a key role in driving service and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business.

What drives your day-to-day?

• Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
• Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members.
• Assist the service team by setting appointments for service.
• Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
• Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
• Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
• Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
• Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.

What Are The Must-haves…

• Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
• Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
• Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
• Experience with CRM software or similar tools to manage customer information and interactions.
• Ability to resolve customer concerns or inquiries in a timely and professional manner.
• Strong collaborative skills, working well with others across different departments to achieve common goals.

The Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Paid holiday and flex time for full time AutoCanada employees
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.