Service Appointment Coordinator

Dunlop-Ford; Calgary; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Dental / Health / Life Insurance

Bonus Incentives

No Weekends or statutory holidays

Continued Education Reimbursement

Great Culture

Tenured Management Team

Promote From Within

Discounts on Parts, Services and Cars

Family Owned & Operated

Career Pathing

Community Involvement

Job summary

Dunlop Ford is a family-owned business serving Southern Alberta since 1964. They aim to invest in employee growth and enhance customer experience. The Service Appointment Coordinator will be crucial in managing service workflow and improving processes.

This role provides opportunities to learn about the automotive industry, apply talents, and contribute to team goals while enjoying personal achievements.

Qualifications

• Must have strong computer skills, including Outlook, Excel and Word.
• Must have a strong customer service background.
• Must have excellent verbal and written communication skills.
• Must be punctual and reliable.

Responsibilities

• Listen to the customer, answer their questions, and direct customers appropriately as they request.
• Schedule service appointments.
• Advise on recommended maintenance.
• Confirm scheduled and missed appointments.
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.

Skills

Strong computer skills

Customer service background

Verbal communication

Written communication

Punctuality

Reliability

Tools

Outlook

Excel

Word

Job description

Dunlop Ford is a family owned business that has been serving Southern Alberta since 1964. We believe that by investing in our employee’s professional growth and continually improving the customer experience, we will achieve our goal of being the most trusted and admired dealership in our market.

WhatWeOffer:

• Competitive Compensation
• Dental / Health/ Life and DisabilityInsurance
• BonusIncentives
• No Weekends or statutory holidays
• Continued Education Reimbursement
• Great Culture
• Tenured Management Team
• Promote From Within
• Discounts on Parts, Services and Vehicles
• Family Owned & Operated
• Career Pathing
• Community Involvement

The Service Appointment Coordinator is an essential role for providing a positive customer experience by communicating directly with guests andmanaging the workflow intakeof our busy Service Department. It is thereby very important to ourcompany's success.DunlopFord will be hiring an individual with skills to support and improve on our current processes. This position will provide an opportunity to learn or enhance your knowledge about the automotive industry, apply your talents, contribute to team goals and enjoy personal achievements.

Responsibilities:

• Listen to the customer, answer their questions, and direct customers appropriately as they request
• Schedule service appointments
• Advise on recommended maintenance
• Confirm scheduled & missed appointments
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

Qualifications:

• Must have strong computer skills, including Outlook, Excel and Word
• Must have strong customer service background
• Must have excellent verbal and written communication skills
• Must be punctual and reliable