Business Development Associate

CanadaOne Auto Group Inc.; Toronto; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Full benefits

Employee and Family Assistance Program

Collaborative work environment

Job summary

Sherwood Park Toyota is hiring a Business Development Associate to join our customer-focused team. You will handle inquiries, set showroom appointments, and qualify leads to support sales consultants.

We value integrity, initiative, and a strong customer experience mindset, with a goal of maintaining top customer service scores and collaborative cross-department communication.

Qualifications

• Minimum High School Diploma
• PostSecondary Education Preferred
• Strong technical skills including MS Word, Excel, PowerPoint, Outlook

Responsibilities

• Manage incoming internet and phone inquiries and proactively pursue additional customer leads
• Set appointments for customers to come in and meet with sales
• Listen and be attentive to customer needs and prioritize in order to provide assistance to the customer and provide the sales consultant with a proper qualified lead
• Provide superior customer service and achieve highest degree of customer satisfaction
• Work closely in partnership with sales consultants and management to provide qualified leads and detailed information on customer requirements
• Maintain a high Customer Service Experience index score
• Respond to customer complaints and following established concern resolution process
• Assist fellow team members when required
• Communicate escalated customer concerns to appropriate manager when required
• Provide feedback to management and maintain open communication on concerns, suggestions, requirements etc.

Skills

Customer service

Accountability

Proactive

Organizational skills

Relationship building

Initiative

Integrity

Problem solving

Education

High school diploma

Post-secondary education

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

(Location) is currently seeking a Business Development Associate to join our team of customer focusedprofessionals within our high volume and process-driven dealership.

KeyAccountabilities & Objectives:

• Manage incoming internet and phoneinquiries and proactively pursue additional customer leads
• Set appointments for customers tocome in and meet with sales
• Listen and be attentive to customerneeds and prioritize in order to provide assistance to the customer andprovide the sales consultant with a proper qualified lead
• Provide superior customer serviceand achieve highest degree of customer satisfaction
• Work closely in partnership withsales consultants and management to provide qualified leads and detailedinformation on customer requirements
• Maintain a high Customer Service Experienceindex score
• Respond to customer complaints andfollowing established concern resolution process
• Assist fellow team members whenrequired
• Communicate escalated customerconcerns to appropriate manager when required
• Provide feedback to management andmaintain open communication on concerns, suggestions, requirements etc.

Skills Profile:

Energizedby challenges; driven to improve efficiencies, learn and grow

Proactive self-starterwith a desire for accountability

Passionfor delivering a consistently exceptional customer experience

Operateswith the highest level of integrity

Exceptionalinitiative, high energy and positive attitude

Processdriven with impeccable organization and prioritization abilities

Exceptionalproblem solving and conflict resolution skills

Impeccablefollow-through and commitment to building and cultivating relationships

Establishexcellent “One Dealership” relationships with other departments to help deliveron our customer promise

Special Requirements:

MinimumHigh School Diploma

PostSecondary Education Preferred

Strongtechnical skills including MS Word, Excel, PowerPoint, Outlook

Why We’re Awesome:

• Commitment to an exceptional employee experience
  
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Sherwood Park Toyotais an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at 780-410-2455 or payroll @sptoyota.com to make your needs known in advance.