Banking Customer Experience Specialist

TD; Wetaskiwin; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Wetaskiwin, Alberta. You will process deposits, withdrawals, and bill payments, identify customer needs, and recommend tailored banking solutions while upholding TD's ethics and procedures.

Join a role that focuses on delivering exceptional customer experiences, resolving issues efficiently, and contributing to a positive, diverse team environment at a local TD branch.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Skills

Customer service

Communication skills

Time management

Attention to detail

Education

High School diploma

Undergraduate degree or equivalent is an asset

Tools

MS Office

Internet

Job description

TD Canada Trust is seeking a Customer Experience Associate in Wetaskiwin, Alberta. You will process deposits, withdrawals, and bill payments, identify customer needs, and recommend tailored banking solutions while upholding TD's ethics and procedures.

Join a role that focuses on delivering exceptional customer experiences, resolving issues efficiently, and contributing to a positive, diverse team environment at a local TD branch.