Banking Customer Experience Specialist

TD Bank; Wetaskiwin; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Wetaskiwin, Alberta, is seeking a customer-focused associate to deliver delightful service and accurately process transactions.

You will handle deposits, withdrawals, bill payments, and advise on banking solutions to meet customer needs while upholding TD's standards for ethics and service. A High School diploma and strong MS Office skills are required; prior customer experience is a plus. TD supports growth and development within a collaborative team.

Qualifications

• High School diploma or equivalent.
• Strong administration, organizational, planning and time management skills.
• Experience in customer service or banking is an asset.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs to recommend banking solutions.
• Resolve customer concerns using standard procedures and escalate when needed.
• Promote banking solutions to achieve business objectives.
• Provide clear, courteous advice on banking processes.

Skills

MS Office

Customer service

Cash handling

Communication

Education

High School diploma

Undergraduate degree asset

Job description

TD Canada Trust in Wetaskiwin, Alberta, is seeking a customer-focused associate to deliver delightful service and accurately process transactions.

You will handle deposits, withdrawals, bill payments, and advise on banking solutions to meet customer needs while upholding TD's standards for ethics and service. A High School diploma and strong MS Office skills are required; prior customer experience is a plus. TD supports growth and development within a collaborative team.