Customer Experience Associate

TD Bank; Wetaskiwin; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Wetaskiwin, Alberta, is seeking a customer-focused associate to deliver delightful service and accurately process transactions.

You will handle deposits, withdrawals, bill payments, and advise on banking solutions to meet customer needs while upholding TD's standards for ethics and service. A High School diploma and strong MS Office skills are required; prior customer experience is a plus. TD supports growth and development within a collaborative team.

Qualifications

• High School diploma or equivalent.
• Strong administration, organizational, planning and time management skills.
• Experience in customer service or banking is an asset.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs to recommend banking solutions.
• Resolve customer concerns using standard procedures and escalate when needed.
• Promote banking solutions to achieve business objectives.
• Provide clear, courteous advice on banking processes.

Skills

MS Office

Customer service

Cash handling

Communication

Education

High School diploma

Undergraduate degree asset

Job description

Work Location:

Wetaskiwin, Alberta, Canada

Hours:

20

Line of Business:

Personal & Commercial Banking

Pay Details:

22.00 - 27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

Key Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.