Banking Experience Specialist – Customer Solutions

Penske; Woodstock; On-site; CAD 42,000 - 52,000; Full time

Job summary

TD is seeking a Customer Experience Associate in Canada to handle deposits, withdrawals, bill payments, and customer inquiries. You will assess needs and propose appropriate banking solutions while maintaining compliance and providing outstanding service.

Ideal candidates have a high school diploma and 1+ years of experience, with strong MS Office skills and a detail-oriented, confident communicator capable of thriving in a fast-paced environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Hands on knowledge of MS Office (Word, Excel, Outlook) and internet.
• Strong administration, organizational, planning and time management skills in a fast-paced environment.
• Dynamic communicator who can connect with different people clearly and politely.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments according to procedures and regulations.
• Understand customer needs to recommend banking solutions.
• Respond and resolve customers' concerns using standard procedures and escalate when needed.
• Promote banking solutions to achieve targets and complete processes timely and accurately.
• Provide clear, personal guidance on banking solutions and processes.
• Support a positive, diverse, and equitable work environment by promoting teamwork and personal development.
• Assist the team by staying organized, dedicated, and updating status on routine activities.
• Deliver high-quality customer experiences and identify opportunities for operational improvements.

Skills

Communication skills

Administrative skills

Organizational skills

Time management

Attention to detail

Education

High School diploma

Undergraduate degree asset

Tools

MS Office

Job description

TD is seeking a Customer Experience Associate in Canada to handle deposits, withdrawals, bill payments, and customer inquiries. You will assess needs and propose appropriate banking solutions while maintaining compliance and providing outstanding service.

Ideal candidates have a high school diploma and 1+ years of experience, with strong MS Office skills and a detail-oriented, confident communicator capable of thriving in a fast-paced environment.