Banking Solutions Advisor – Customer Experience

Cari; Grande Prairie; Hybrid; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in Grande Prairie, Alberta, is seeking a Customer Experience Associate to handle transactions, advise customers on suitable banking solutions, and ensure an outstanding service experience. The role emphasizes accuracy, courteous communication, and proactive problem solving within a fast-paced branch environment.

You will contribute to a positive, inclusive team culture and have opportunities for growth through TD's training and total rewards programs.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments according to procedures.
• Assess customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures and escalate when needed.
• Promote banking solutions to achieve goals and complete processes accurately.
• Engage with customers to clearly explain banking processes and solutions.

Skills

MS Office

Customer service

Communication

Attention to detail

Education

High School diploma or equivalent

Undergraduate degree or equivalent asset

Tools

MS Office

Job description

TD Canada Trust in Grande Prairie, Alberta, is seeking a Customer Experience Associate to handle transactions, advise customers on suitable banking solutions, and ensure an outstanding service experience. The role emphasizes accuracy, courteous communication, and proactive problem solving within a fast-paced branch environment.

You will contribute to a positive, inclusive team culture and have opportunities for growth through TD's training and total rewards programs.