Part-Time Banking Customer Experience Pro

TD; Edmonton; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Edmonton. You will handle daily customer interactions, process transactions, and advise on banking solutions to ensure a positive experience.

You will need a High School diploma or equivalent (1+ years) and strong communication and organizational skills. Proficiency with MS Office and the ability to manage multiple tasks in a fast-paced environment are essential.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Proficiency in MS Office (Word, Excel, Outlook) and internet.
• Initiative, accurate and detail oriented to handle several tasks and changing priorities.
• Dynamic communicator with strong customer experience skills.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs to recommend banking solutions and exercise discretion.
• Respond to and resolve customer concerns using standard procedures.
• Promote banking solutions and complete business processes timely.
• Connect with customers to advise on banking solutions and processes.
• Support team by promoting inclusivity and keeping colleagues updated.
• Deliver quality customer experiences and suggest operational improvements.

Skills

Customer service

Communication

Time management

Attention to detail

MS Office

Education

High School diploma or equivalent

Undergraduate degree (asset)

Tools

MS Office Suite

Internet

Job description

TD Canada Trust is seeking a Customer Experience Associate in Edmonton. You will handle daily customer interactions, process transactions, and advise on banking solutions to ensure a positive experience.

You will need a High School diploma or equivalent (1+ years) and strong communication and organizational skills. Proficiency with MS Office and the ability to manage multiple tasks in a fast-paced environment are essential.