Banking Customer Experience Specialist

TD; Whistler; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a customer service associate at our Whistler location. You will handle deposits, withdrawals, and bill payments, while assessing customer needs and recommending suitable banking solutions.

Strong communication and accuracy are essential to ensure a positive customer experience. Ideal candidates have a High School diploma and 1+ years of relevant experience, with proficiency in MS Office and a calm, client-focused approach.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.
• A dynamic communicator with established customer experience skills who can connect with different people.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand and determine customer needs to recommend solutions while maintaining confidentiality.
• Respond and resolve customers' concerns using standard procedures and escalate when needed.
• Achieve assigned goals by promoting banking solutions and completing processes accurately.
• Connect with customers to advise on banking solutions and processes clearly.
• Promote teamwork and a positive work environment, supporting personal development.

Skills

Customer service

Cash handling

MS Office

Communication

Time management

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Job description

TD Canada Trust is seeking a customer service associate at our Whistler location. You will handle deposits, withdrawals, and bill payments, while assessing customer needs and recommending suitable banking solutions.

Strong communication and accuracy are essential to ensure a positive customer experience. Ideal candidates have a High School diploma and 1+ years of relevant experience, with proficiency in MS Office and a calm, client-focused approach.