Banking Customer Experience Specialist

TD Bank Group; Côte Saint-Luc; On-site; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Base salary

Variable compensation

Health and well-being benefits

Savings and retirement programs

Paid time off

Banking benefits and discounts

Career development

Reward and recognition programs

Job summary

TD Bank Group is seeking a Customer Experience Associate at TD Canada Trust in Côte Saint-Luc, QC. You will handle deposits, withdrawals, and bill payments, assess customer needs, and promote banking solutions to ensure a positive experience.

You will resolve inquiries, maintain accuracy under procedures, and contribute to a supportive, inclusive team environment while upholding TD’s values and conduct standards.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer interaction

Communication

Time management

Initiative

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Job description

TD Bank Group is seeking a Customer Experience Associate at TD Canada Trust in Côte Saint-Luc, QC. You will handle deposits, withdrawals, and bill payments, assess customer needs, and promote banking solutions to ensure a positive experience.

You will resolve inquiries, maintain accuracy under procedures, and contribute to a supportive, inclusive team environment while upholding TD’s values and conduct standards.