Banking Customer Experience Specialist

TD; Amherstburg; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Total Rewards Package

Job summary

TD Canada Trust is looking for a Customer Experience Associate to handle deposits, withdrawals, bill payments, and customer inquiries with accuracy and care in Amherstburg, Ontario. You will assess needs, propose banking solutions, and strive to deliver exceptional service in a collaborative team setting.

You will work in a front-line role, supporting customers with clear communication, adhering to procedures, and contributing to a positive, diverse workplace with ongoing learning opportunities.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

MS Office

Customer service

Communication

Education

High School diploma

Job description

TD Canada Trust is looking for a Customer Experience Associate to handle deposits, withdrawals, bill payments, and customer inquiries with accuracy and care in Amherstburg, Ontario. You will assess needs, propose banking solutions, and strive to deliver exceptional service in a collaborative team setting.

You will work in a front-line role, supporting customers with clear communication, adhering to procedures, and contributing to a positive, diverse workplace with ongoing learning opportunities.