Customer Experience Associate - Banking Solutions & Impact

TD; Port Colborne; On-site; CAD 30,000 - 37,000; Full time

Benefits offered by this job

Total Rewards Package

Health & well-being benefits

Savings & retirement programs

Paid time off

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Port Colborne, Ontario. You will handle deposits, withdrawals, and bill payments, understand customer needs, and recommend TD banking solutions to enhance the customer experience.

Join a team that values accurate service, effective communication, and professional growth within a supportive environment. Only inquiries and interviews will be conducted in a timely manner.

Qualifications

• Minimum high school diploma or equivalent.
• Demonstrated customer service experience and strong interpersonal skills.
• Proficiency in using MS Office applications (Word, Excel, Outlook).

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments accurately.
• Assess customer needs and recommend suitable banking solutions for a positive experience.
• Respond to concerns and escalate non-standard activities as needed.
• Achieve goals by promoting banking solutions and completing processes timely.
• Deliver courteous service and contribute to a respectful team environment.

Skills

Customer service

Communication

Time management

MS Office

Education

High School diploma

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate in Port Colborne, Ontario. You will handle deposits, withdrawals, and bill payments, understand customer needs, and recommend TD banking solutions to enhance the customer experience.

Join a team that values accurate service, effective communication, and professional growth within a supportive environment. Only inquiries and interviews will be conducted in a timely manner.