Customer Experience Specialist - Banking Solutions

The Toronto-Dominion Bank (Canada); Chilliwack; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in Chilliwack, BC is hiring a Customer Experience Associate to handle day-to-day banking transactions and help customers choose suitable financial solutions. The role emphasizes accuracy, service quality, and a positive customer experience.

Responsibilities include processing deposits, withdrawals, bill payments, and resolving customer questions while promoting TD banking products and improving operational efficiency.

Qualifications

• Minimum high school diploma; 1+ years of relevant experience is preferred.
• Strong customer service skills with ability to communicate clearly with customers.
• Proven organizational and multitasking abilities in a fast-paced environment.
• Proficiency with MS Office (Word, Excel, Outlook) and basic internet use.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments per procedures.
• Identify customer needs and recommend appropriate banking solutions.
• Respond to customer concerns using standard procedures and escalate non‑standard issues.
• Promote banking products to achieve business goals while maintaining accuracy and compliance.
• Engage with customers to deliver a positive, knowledgeable experience.
• Support teammates and contribute to a diverse, equitable work environment.

Skills

Customer service

MS Office

Communication

Time management

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Job description

TD Canada Trust in Chilliwack, BC is hiring a Customer Experience Associate to handle day-to-day banking transactions and help customers choose suitable financial solutions. The role emphasizes accuracy, service quality, and a positive customer experience.

Responsibilities include processing deposits, withdrawals, bill payments, and resolving customer questions while promoting TD banking products and improving operational efficiency.