Banking Customer Experience Champion (Part-Time)

TD Bank Group; Lower Sackville; On-site; CAD 30,000 - 37,000; Part time

Job summary

TD Canada Trust in Lower Sackville, Nova Scotia is hiring a part-time Customer Experience Associate. You will handle deposits, withdrawals and bill payments and help customers with everyday banking needs at the branch.

You will identify customer needs, recommend suitable banking solutions, resolve questions using approved procedures, and contribute to a positive, inclusive team environment while delivering high-quality service.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities as necessary.
• Achieve assigned goals by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Time management

Organizational skills

MS Office

Attention to detail

Education

High school diploma

Undergraduate degree

Tools

MS Office

Job description

TD Canada Trust in Lower Sackville, Nova Scotia is hiring a part-time Customer Experience Associate. You will handle deposits, withdrawals and bill payments and help customers with everyday banking needs at the branch.

You will identify customer needs, recommend suitable banking solutions, resolve questions using approved procedures, and contribute to a positive, inclusive team environment while delivering high-quality service.