Banking Customer Experience Associate (Part-Time)

TD; Town of Bridgewater; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is hiring a Customer Experience Associate in Lunenburg, Nova Scotia. You will handle deposits, withdrawals, bill payments, and banking inquiries with accuracy and care.

The role focuses on understanding customer needs to recommend suitable financial solutions while maintaining a positive customer experience. You will engage with clients, resolve routine issues, and help meet branch goals by delivering efficient service and promoting TD products.

Qualifications

• High School diploma or equivalent and 1+ years of relevant experience.
• Proficiency with MS Office and internet tools.
• Strong communication and customer service skills required.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs and advise suitable banking solutions.
• Respond to customer concerns using standard procedures and escalate as needed.
• Achieve goals by promoting banking solutions and completing tasks accurately.
• Engage with customers to provide clear, appropriate banking guidance.
• Support a diverse and collaborative work environment and personal development.

Skills

Administration

Time management

Communication

Attention to detail

Customer service

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Internet

Job description

TD Canada Trust is hiring a Customer Experience Associate in Lunenburg, Nova Scotia. You will handle deposits, withdrawals, bill payments, and banking inquiries with accuracy and care.

The role focuses on understanding customer needs to recommend suitable financial solutions while maintaining a positive customer experience. You will engage with clients, resolve routine issues, and help meet branch goals by delivering efficient service and promoting TD products.