Bank Branch: Senior Customer Experience Leader (Edmonton)

Scotiabank; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Job summary

Scotiabank in Edmonton is seeking a Senior Customer Experience Associate to be the face of our branches, helping customers achieve their financial goals with outstanding service throughout their journey.

You will build relationships, identify simple sales opportunities, promote mobile banking, and support a collaborative branch team in a targets-driven environment, with flexibility and a drive to learn and grow.

Qualifications

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.

Responsibilities

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted.
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.
• Being a technology expert and sharing knowledge by introducing clients to mobile banking applications and assisting them to better manage banking needs.
• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.

Skills

Customer service

Communication

Sales

Job description

Scotiabank in Edmonton is seeking a Senior Customer Experience Associate to be the face of our branches, helping customers achieve their financial goals with outstanding service throughout their journey.

You will build relationships, identify simple sales opportunities, promote mobile banking, and support a collaborative branch team in a targets-driven environment, with flexibility and a drive to learn and grow.