Banking Customer Experience Associate - Branch

Scotiabank; Saint-Jérôme; On-site; CAD 35,000 - 45,000; Part time

Job summary

A leading bank in the Americas is seeking a Customer Experience Associate in Saint-Jérôme, QC. In this role, you will be the face of the branch, focusing on building strong customer relationships and delivering exceptional service. Candidates should have proven customer service skills, strong technical abilities, and the capacity to work in a team. The position offers a flexible schedule, professional development opportunities, and a competitive compensation package including benefits. Join a supportive organization that values your growth and community impact.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Internal training to support career growth

Collaborative team environment

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly, and efficient manner.
• Availability to work a flexible schedule.
• Comfort in simple sales situations.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment.
• Contribute positively to a team-oriented work environment.

Skills

Proven customer service skills

Ability to work in a team

Strong technical skills

Sales skills

Job description

A leading bank in the Americas is seeking a Customer Experience Associate in Saint-Jérôme, QC. In this role, you will be the face of the branch, focusing on building strong customer relationships and delivering exceptional service. Candidates should have proven customer service skills, strong technical abilities, and the capacity to work in a team. The position offers a flexible schedule, professional development opportunities, and a competitive compensation package including benefits. Join a supportive organization that values your growth and community impact.