Banking Customer Experience Associate

The Toronto-Dominion Bank (Canada); Oshawa; On-site; CAD 30,000 - 37,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) in Oshawa, Ontario, is seeking a Customer Experience Associate to handle a broad range of customer service transactions and offer banking guidance. You’ll process deposits, withdrawals, bill payments, and tailor solutions to customer needs while maintaining confidentiality and accuracy.

The role emphasizes strong communication, reliable administrative skills, and the ability to work in a fast-paced environment.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

MS Office (Word, Excel, Outlook)

Strong communication

Customer service experience

Education

High School diploma

Undergraduate degree or equivalent asset

Job description

The Toronto-Dominion Bank (Canada) in Oshawa, Ontario, is seeking a Customer Experience Associate to handle a broad range of customer service transactions and offer banking guidance. You’ll process deposits, withdrawals, bill payments, and tailor solutions to customer needs while maintaining confidentiality and accuracy.

The role emphasizes strong communication, reliable administrative skills, and the ability to work in a fast-paced environment.