Banking Experience Advisor – Customer Solutions

The Toronto-Dominion Bank (Canada); Kitchener; On-site; CAD 30,000 - 39,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) in Kitchener, Ontario is seeking a Customer Experience Associate to help customers with banking needs and provide service excellence.

You will process transactions, advise on banking solutions, maintain accuracy, and support the team to deliver a positive customer experience in a fast-paced branch environment. Strong communication and MS Office skills expected.

Qualifications

• High school diploma or equivalent required.
• 1+ years of relevant customer service experience.
• MS Office (Word, Excel, Outlook) and basic banking knowledge.
• Strong communication and interpersonal skills.

Responsibilities

• Process financial transactions (deposits, withdrawals, bill payments) per procedures.
• Understand customer needs and recommend banking solutions.
• Respond to concerns using standard procedures and escalate non-standard issues.
• Achieve goals by promoting banking solutions and completing tasks accurately.
• Engage with customers to explain banking processes clearly.

Skills

Customer service

Communication

MS Office

Education

High School diploma

Undergraduate degree or equivalent is an asset

Tools

MS Office

Job description

The Toronto-Dominion Bank (Canada) in Kitchener, Ontario is seeking a Customer Experience Associate to help customers with banking needs and provide service excellence.

You will process transactions, advise on banking solutions, maintain accuracy, and support the team to deliver a positive customer experience in a fast-paced branch environment. Strong communication and MS Office skills expected.