Banking Contact Centre Rep III - Remote-Ready Support

TD; Remote; CAD 47,000 - 67,000; Full time

Job summary

A leading financial institution in Canada seeks customer service representatives to deliver exceptional service and resolve inquiries swiftly. Candidates should possess a High School Diploma and have strong listening skills, with the ability to multitask in a digital environment. You'll work primarily offsite from a secure location post-training, with opportunities for in-person events. A positive attitude and integrity in handling sensitive information are essential. Join us to help shape excellent customer experiences and meet performance goals.

Qualifications

• Exceptional listening skills and curiosity to help customers.
• Ability to multitask and navigate computer systems accurately.
• Digital literacy across devices (smartphones, tablets, laptops).

Responsibilities

• Deliver exceptional service with TD products.
• Solve problems efficiently at first contact.
• Reach performance goals including customer experience survey results.

Skills

Exceptional listening skills

Ability to multitask

Digital literacy across devices

Flexibility

Integrity in managing sensitive customer information

Education

High School Diploma or equivalent

Job description

A leading financial institution in Canada seeks customer service representatives to deliver exceptional service and resolve inquiries swiftly. Candidates should possess a High School Diploma and have strong listening skills, with the ability to multitask in a digital environment. You'll work primarily offsite from a secure location post-training, with opportunities for in-person events. A positive attitude and integrity in handling sensitive information are essential. Join us to help shape excellent customer experiences and meet performance goals.