Relationship Banking Specialist

Canadian Imperial Bank of Commerce; Cambridge; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program*

Defined benefit pension plan*

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

Canadian Imperial Bank of Commerce is seeking a Client Service Representative to support daily banking needs in a fast-paced center. You will engage clients, assist with transactions, and connect them to the right specialists to achieve their financial goals.

The role emphasizes client experience, accountability, and collaboration across teams, with on-site hours including potential evenings and weekends.

Qualifications

• Experience in client service and knowledge of banking products.
• Ability to engage clients, understand needs and provide solution-oriented support.
• Comfort using mobile banking apps and digital tools to assist clients.

Responsibilities

• Answer questions and assist with transactions to support client goals.
• Connect clients with the right team members and resources for complex needs.
• Provide excellent client experience and help drive satisfaction.

Skills

Client service

Empathy

Interpersonal communication

Digital literacy

Customer experience

Financial products

Job description

Canadian Imperial Bank of Commerce is seeking a Client Service Representative to support daily banking needs in a fast-paced center. You will engage clients, assist with transactions, and connect them to the right specialists to achieve their financial goals.

The role emphasizes client experience, accountability, and collaboration across teams, with on-site hours including potential evenings and weekends.