Client Experience Banker

Canadian Imperial Bank of Commerce; Central Ontario; Hybrid; CAD 38,000 - 52,000; Full time

Job summary

Canadian Imperial Bank of Commerce seeks a Client Service Representative to join our Personal and Business Banking team in Parry Sound, Ontario. You’ll be the first line of support, helping clients with day-to-day banking, answering questions, and guiding them to the right colleagues.

This on-site role requires flexibility for evenings, weekends, and travel between nearby banking centres. We value client focus, clear communication, and a proactive approach to problem-solving.

Qualifications

• Client engagement and relationship-building skills.
• Strong communication and empathy in client interactions.
• Ability to guide clients to appropriate banking solutions.

Responsibilities

• Help clients manage their accounts and products.
• Assist with transactions and day-to-day banking needs.
• Connect clients to the right CIBC team members.

Skills

Client engagement

Problem solving

Leveraging technology

Customer experience

Interpersonal communication

Digital literacy

Empathy

Tools

Mobile banking apps

Job description

Canadian Imperial Bank of Commerce seeks a Client Service Representative to join our Personal and Business Banking team in Parry Sound, Ontario. You’ll be the first line of support, helping clients with day-to-day banking, answering questions, and guiding them to the right colleagues.

This on-site role requires flexibility for evenings, weekends, and travel between nearby banking centres. We value client focus, clear communication, and a proactive approach to problem-solving.