Banking Client Experience Specialist

CIBC; Salt Spring Island Electoral Area; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Benefits program

Defined pension plan

Employee share purchase

Job summary

CIBC on Salt Spring Island seeks a Client Service Representative to assist clients with day-to-day banking, answer questions, and guide them to the right team. You will work on-site full-time with potential travel between nearby banking centers.

You’ll engage with clients to improve the experience, solve problems, and promote mobile banking tools, while delivering personalized service in a fast-paced environment.

Qualifications

• Focus on client experience and helping clients reach their goals.
• Listen, ask questions, and own issues to improve solutions.
• Learn and explain how to use mobile banking tools.

Responsibilities

• Engage with clients to manage accounts and products.
• Resolve issues and connect clients to the right team members.
• Promote use of digital banking tools to improve client outcomes.

Skills

Client Engagement

Problem Solving

Technology Usage

Customer Service

Interpersonal Communication

Tools

Mobile Banking Apps

Job description

CIBC on Salt Spring Island seeks a Client Service Representative to assist clients with day-to-day banking, answer questions, and guide them to the right team. You will work on-site full-time with potential travel between nearby banking centers.

You’ll engage with clients to improve the experience, solve problems, and promote mobile banking tools, while delivering personalized service in a fast-paced environment.