Client Service Pro - Banking Solutions & Client Growth

CIBC US; Keswick; On-site; CAD 24,000 - 36,000; Part time

Job summary

CIBC is seeking a Client Service Representative to work in a fast-paced banking center, assisting clients with day-to-day banking needs and connecting them with the right specialists. You’ll be the first line of support, available for evenings and weekends, with flexibility to work at multiple centres within a reasonable travel distance.

You’ll engage clients to deliver great service, solve problems, and promote digital banking tools, contributing to a positive client experience.

Qualifications

• Experience handling client inquiries and transactions.
• Strong interpersonal skills and empathy.
• Familiarity with digital banking tools and channels.

Responsibilities

• Engage with clients to understand needs and offer appropriate financial solutions.
• Resolve client issues by listening, asking questions, and coordinating with other teams when needed.
• Promote and educate clients on digital banking options and services.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is seeking a Client Service Representative to work in a fast-paced banking center, assisting clients with day-to-day banking needs and connecting them with the right specialists. You’ll be the first line of support, available for evenings and weekends, with flexibility to work at multiple centres within a reasonable travel distance.

You’ll engage clients to deliver great service, solve problems, and promote digital banking tools, contributing to a positive client experience.