Banking Client Experience Specialist

CIBC; Listowel; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Pension plan

Employee stock purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

CIBC, a relationship-oriented bank, seeks a Client Service Representative for a full-time, on-site role in Listowel. You’ll help clients with daily banking needs, answer questions, and connect them with the right team members to achieve their financial goals.

You’ll work flexible hours, including evenings and weekends, with travel within a reasonable distance between banking centers. Your focus is delivering a great client experience.

Qualifications

• Experience engaging with clients and delivering service in a banking environment.
• Strong interpersonal skills to build rapport and trust with clients.
• Comfort with using mobile banking apps and digital tools to assist clients.

Responsibilities

• Assist clients with transactions and answer questions to support daily banking needs.
• Proactively connecting clients with the right CIBC team members to reach goals.
• Provide a friendly, efficient client experience and troubleshoot issues as needed.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC, a relationship-oriented bank, seeks a Client Service Representative for a full-time, on-site role in Listowel. You’ll help clients with daily banking needs, answer questions, and connect them with the right team members to achieve their financial goals.

You’ll work flexible hours, including evenings and weekends, with travel within a reasonable distance between banking centers. Your focus is delivering a great client experience.