Client Experience Specialist - Banking

CIBC US; Saskatoon; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Pension plan

Employee stock plan

Vacation offering

Wellbeing support

MomentMakers program

Job summary

CIBC Saskatoon is seeking a Client Service Representative to assist clients with daily banking needs, transactions, and inquiries. You may work across multiple banking centres within a reasonable travel distance, with hours including evenings or weekends as needed.

You bring a client-first mindset, strong communication skills, and curiosity to help customers reach their financial goals. Training and support are provided to use digital banking tools effectively.

Qualifications

• Engage with clients to understand banking needs and provide appropriate solutions.
• Demonstrate strong customer service and issue resolution skills.
• Show familiarity with banking products and digital tools.

Responsibilities

• Help clients manage accounts and products with a focus on service quality.
• Answer questions, process transactions, and connect clients to the right team.
• Be flexible to work banking centre hours and travel to nearby centres.

Skills

Client engagement

Problem solving

Technology literacy

Customer service

Financial products

Interpersonal communication

Job description

CIBC Saskatoon is seeking a Client Service Representative to assist clients with daily banking needs, transactions, and inquiries. You may work across multiple banking centres within a reasonable travel distance, with hours including evenings or weekends as needed.

You bring a client-first mindset, strong communication skills, and curiosity to help customers reach their financial goals. Training and support are provided to use digital banking tools effectively.