Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Vernon; On-site; CAD 30,000 - 37,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) is hiring in Vernon, BC for a customer-focused role in personal and commercial banking. You will handle everyday banking transactions and advise customers on suitable solutions to meet their financial needs, while delivering an outstanding customer experience.

Ideal candidates have a High School diploma with 1+ years of relevant experience and strong communication and organizational skills.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• MS Office (Word, Excel, Outlook) and internet proficiency.
• Strong communication and time-management skills in a fast-paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per procedures.
• Understand customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions and completing processes accurately.
• Engage with customers to explain banking processes clearly and courteously.
• Support a positive team environment and participate in personal performance development.

Skills

Customer service

Communication

MS Office

Time management

Education

High School diploma

Undergraduate degree

Tools

MS Office

Job description

The Toronto-Dominion Bank (Canada) is hiring in Vernon, BC for a customer-focused role in personal and commercial banking. You will handle everyday banking transactions and advise customers on suitable solutions to meet their financial needs, while delivering an outstanding customer experience.

Ideal candidates have a High School diploma with 1+ years of relevant experience and strong communication and organizational skills.