Banking Center Client Advocate

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Banking benefits

Wellbeing support

Employee assistance programs

Job summary

Canadian Imperial Bank of Commerce is seeking a Client Service Representative in Toronto. You will work in a fast-paced Banking Center, assisting clients with day-to-day banking needs and connecting them with the right specialists.

The role requires flexibility for evenings and weekends and on-site work. As the first line of support, you’ll ensure a great client experience, handle transactions, and help clients reach their financial goals through proactive engagement and collaboration with team

Qualifications

• Engage with clients to manage accounts and financial products.
• Provide excellent client service and ensure accurate transactions.
• Demonstrate empathy and clear communication with clients to resolve needs.

Responsibilities

• Interact with clients to understand needs and explain banking options.
• Resolve client issues and refer to appropriate team members as needed.
• Promote digital banking tools and features to customers.

Skills

Client engagement

Client service

Customer experience

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

Canadian Imperial Bank of Commerce is seeking a Client Service Representative in Toronto. You will work in a fast-paced Banking Center, assisting clients with day-to-day banking needs and connecting them with the right specialists.

The role requires flexibility for evenings and weekends and on-site work. As the first line of support, you’ll ensure a great client experience, handle transactions, and help clients reach their financial goals through proactive engagement and collaboration with team