Banking Client Experience Specialist

CIBC; Dunnville; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive salary

Incentive pay

Benefits program

Pension plan

Employee stock purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

CIBC in Dunnville, ON seeks a Client Engagement Associate to support clients with everyday banking needs, answer questions, and guide them through digital options. You’ll be the first line of support in the Banking Centre, helping with simple transactions and basic product information.

You’ll identify opportunities for referrals to specialists, strengthen client relationships, and work with a team to deliver a superior client experience.

Qualifications

• You will work in a fast-paced Banking Centre handling routine transactions and client inquiries.
• You will assist with basic banking product sales and referrals to specialists.
• You will help guide clients through digital banking options.

Responsibilities

• Answer questions and assist with transactions.
• Identify opportunities to connect clients with the right specialists.
• Support client relationships and contribute to the banking centre's success.

Skills

Client issue resolution

Client service

Customer experience

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

CIBC in Dunnville, ON seeks a Client Engagement Associate to support clients with everyday banking needs, answer questions, and guide them through digital options. You’ll be the first line of support in the Banking Centre, helping with simple transactions and basic product information.

You’ll identify opportunities for referrals to specialists, strengthen client relationships, and work with a team to deliver a superior client experience.