Banking Client Experience Specialist

CIBC; Richmond Hill; On-site; CAD 42,000 - 56,000; Part time

Job summary

CIBC in Richmond Hill is seeking a Client Service Representative to support clients with everyday banking needs in a fast-paced centre. You’ll handle transactions, answer questions, and connect clients with the right team to help them reach their goals.

You’ll be on-site, with hours that may include evenings and weekends, and willingness to travel between nearby centres to deliver a top-notch client experience.

Qualifications

• When helping clients, you focus on the client experience and aim to deliver the right solutions.
• Provide thoughtful assistance with transactions and inquiries for everyday banking needs.
• Commit to accurate, secure handling of banking operations and data.

Responsibilities

• Assist clients with day-to-day banking needs and transactions.
• Identify the right team members to help clients reach their financial goals.
• Deliver an exceptional client experience and maintain strong relationships.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Richmond Hill is seeking a Client Service Representative to support clients with everyday banking needs in a fast-paced centre. You’ll handle transactions, answer questions, and connect clients with the right team to help them reach their goals.

You’ll be on-site, with hours that may include evenings and weekends, and willingness to travel between nearby centres to deliver a top-notch client experience.