Banking Center Client Advocate

CIBC US; Red Deer; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

CIBC in Red Deer, AB is seeking a Client Service Representative to help clients with everyday banking needs. You’ll be the first line of support, assist with transactions, and connect clients to the right specialists while delivering a thoughtful, relationship-focused experience.

You’ll work in a fast-paced banking center with flexible hours including evenings and weekends and travel between nearby centres as needed.

Qualifications

• Strong client service focus and communication.
• Ability to learn and use digital banking apps.
• Willingness to work flexible hours including evenings/weekends.

Responsibilities

• Assist clients with day-to-day banking needs and transactions.
• Provide thoughtful client service and resolve issues when possible.
• Refer clients to the appropriate CIBC team members to meet goals.

Skills

Client engagement

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Tools

Mobile Banking Apps

Job description

CIBC in Red Deer, AB is seeking a Client Service Representative to help clients with everyday banking needs. You’ll be the first line of support, assist with transactions, and connect clients to the right specialists while delivering a thoughtful, relationship-focused experience.

You’ll work in a fast-paced banking center with flexible hours including evenings and weekends and travel between nearby centres as needed.