Banking Center Client Experience Specialist

CIBC; Rouyn-Noranda; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading financial institution in Abitibi-Témiscamingue, Rouyn-Noranda is seeking a Client Service Representative to enhance the banking experience. You will support clients with day-to-day transactions and connect them with team members for optimal service solutions. This role requires flexibility in working hours, including evenings and weekends, and offers a full-time, on-site environment. Join us to make a significant impact on client journeys while working in a collaborative team setting.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• Strong focus on client experience and ability to connect clients with team members.
• Capable problem solver who takes accountability for client issues.
• Technologically adept with mobile banking applications.

Responsibilities

• Engage with clients to help manage their accounts and needs.
• Assist with daily banking transactions and client inquiries.
• Work flexibly across multiple banking centers as needed.

Skills

Customer Service

Digital Literacy

Financial Processing

Online Banking

Organizational Efficiency

Teamwork

Job description

A leading financial institution in Abitibi-Témiscamingue, Rouyn-Noranda is seeking a Client Service Representative to enhance the banking experience. You will support clients with day-to-day transactions and connect them with team members for optimal service solutions. This role requires flexibility in working hours, including evenings and weekends, and offers a full-time, on-site environment. Join us to make a significant impact on client journeys while working in a collaborative team setting.