Senior Banking Client Advocate

Canadian Imperial Bank of Commerce; Vancouver; Hybrid; CAD 52,000 - 70,000; Full time

Job summary

Canadian Imperial Bank of Commerce is seeking a Senior Client Service Representative in Vancouver to support Personal and Business Banking clients. You will respond to inquiries, assist with transactions, and connect clients with specialists as needed.

The role requires on-site work at multiple centres within reasonable travel, with evenings and weekends possible. You will engage clients to enhance experience, resolve issues, and promote digital tools, delivering trusted guidance to help clients

Qualifications

• Experience delivering client-focused service in a financial institution.
• Ability to understand and communicate financial products clearly.
• Strong reliability and adherence to standards in banking operations.

Responsibilities

• Engage clients to manage accounts and banking products with focus on experience.
• Resolve client issues by listening, asking questions, and coordinating with team members.
• Promote the bank’s digital tools and guide clients to mobile banking apps for better self-service.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Canadian Imperial Bank of Commerce is seeking a Senior Client Service Representative in Vancouver to support Personal and Business Banking clients. You will respond to inquiries, assist with transactions, and connect clients with specialists as needed.

The role requires on-site work at multiple centres within reasonable travel, with evenings and weekends possible. You will engage clients to enhance experience, resolve issues, and promote digital tools, delivering trusted guidance to help clients