Banff Visitor Experience Pro | Multichannel Guest Support

Socket.dev; Banff; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly rate

4 days on, 3 days off work schedule

Job summary

Banff & Lake Louise Tourism seeks a Visitor Experience Specialist to engage visitors across in-person, phone, and LiveChat. You will offer trip planning advice and recommendations to enhance stays in Banff National Park.

The role requires enthusiasm for tourism, strong English communication, and knowledge of Banff/Lake Louise. A second language is a plus, with a peak-season 4-on/3-off schedule and competitive hourly pay.

Qualifications

• Pleasant, enthusiastic, and friendly demeanor.
• Excellent customer service skills.
• Love being part of a team that likes to work hard and play hard.
• Passion for tourism and local knowledge of Banff and Lake Louise
• Strong verbal and written communications skills with ease and comfort of English.
• Speaking a second language is an asset.

Responsibilities

• Engage with visitors across in-person, phone, and LiveChat channels.
• Provide trip planning advice and recommendations to enhance stays in Banff National Park.

Skills

Customer service

Team player

Tourism knowledge

English communication

Second language

Job description

Banff & Lake Louise Tourism seeks a Visitor Experience Specialist to engage visitors across in-person, phone, and LiveChat. You will offer trip planning advice and recommendations to enhance stays in Banff National Park.

The role requires enthusiasm for tourism, strong English communication, and knowledge of Banff/Lake Louise. A second language is a plus, with a peak-season 4-on/3-off schedule and competitive hourly pay.