Visitor Experience Specialist

Socket.dev; Banff; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly rate

4 days on, 3 days off work schedule

Job summary

Banff & Lake Louise Tourism seeks a Visitor Experience Specialist to engage visitors across in-person, phone, and LiveChat. You will offer trip planning advice and recommendations to enhance stays in Banff National Park.

The role requires enthusiasm for tourism, strong English communication, and knowledge of Banff/Lake Louise. A second language is a plus, with a peak-season 4-on/3-off schedule and competitive hourly pay.

Qualifications

• Pleasant, enthusiastic, and friendly demeanor.
• Excellent customer service skills.
• Love being part of a team that likes to work hard and play hard.
• Passion for tourism and local knowledge of Banff and Lake Louise
• Strong verbal and written communications skills with ease and comfort of English.
• Speaking a second language is an asset.

Responsibilities

• Engage with visitors across in-person, phone, and LiveChat channels.
• Provide trip planning advice and recommendations to enhance stays in Banff National Park.

Skills

Customer service

Team player

Tourism knowledge

English communication

Second language

Job description

As a Visitor Experience Specialist, you will engage with visitors across multiple channels including in-person, over the phone, and on LiveChat. Visitors will look to you for trip planning advice and recommendations to enhance their stay in Banff National Park. If you’re passionate about delivering exceptional guest experiences, thrive in a fast-paced environment, and are excited to learn about everything Banff and Lake Louise have to offer, we'd love to have you join our team!

Qualifications:

• Pleasant, enthusiastic, and friendly demeanor.
• Excellent customer service skills.
• Love being part of a team that likes to work hard and play hard.
• Passion for tourism and local knowledge of Banff and Lake Louise
• Strong verbal and written communications skills with ease and comfort of English.
• Speaking a second language is an asset.

Perks:

• What better way to talk about activities than to experience them yourself!
• Competitive hourly rate.
• 4 days on, 3 days off work schedule during peak season

The job posting will remain active until we find the right candidates. While we appreciate all applications, only qualified candidates and those who are eligible to work in Canada will be contacted. Applicants who live in the Bow Valley will take priority.

We’re a values-led destination marketing organization committed to sharing this extraordinary place with the world, while advancing the vision to Lead Tourism for Good. This vision inspires action, progress, and hope in Banff and Lake Louise—aiming to bring the community together and show how tourism can be a force for good toward a sustainable future. By working at BLLT, you will help realize this vision and contribute to a positive, inclusive, and innovative workplace.

Banff & Lake Louise Tourism is committed to building a workplace where everyone can succeed and belong. As a Signatory to the 2025 Bow Valley Workplace Inclusion Charter, we are working on commitments this year to build an even more diverse, equitable, and inclusive team environment.

We value a wide range of skills, experiences, and backgrounds and encourage all qualified candidates to apply. We are working to eliminate barriers for applicants and team members from equity-seeking groups.